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Frequently Asked Questions

Why sign up as a registered customer?

Signing up is simple and you receive 24/7 online access to:

View your policy ID card and other important policy information
Enroll in Text Alerts to receive payment reminders and missed payment alerts on your mobile device
Report a claim/view claim status
Submit policy documents
Check payment status
Make a payment
Enroll in Direct Debit/Electronic Funds Transfer (EFT) program
Change your email address

Payments

Making a payment on your auto policy is fast and easy! Bristol West offers a variety of convenient payment options. Choose the payment method that best suits your needs! Please have your policy number available.

How can I make a payment?

Can I make a payment using a pre-paid debit or credit card?

Is my payment accepted immediately?

Can I change my payment due date?

What happens if I mail my payment on the due date?

What happens if I mail my payment after the due date?

What happens if I make my payment after the cancellation effective date?

What is an installment fee?

How can I avoid paying installment fees?

Automatic Payments

For added convenience and additional savings you can enroll in the Direct Debit Program.

No hand written checks
No postage stamps
No need to remember to make your installment payment.

What are the advantages to enrolling in the Direct Debit Program?

How can I enroll in the Direct Debit Program?

When can I expect my payments to be automatically deducted from my account?

How can I verify what account information is set up for my automatic payments?

How do I change my account information that is set up for my automatic payments?

If I make a payment before the due date, will that stop the withdrawal of my automatic payment?

How can I stop the automatic payment withdrawal from my bank account?

Will my enrollment in the Direct Debit Program carry over to my renewal policy?

Return Payments

Are Direct Debit payments resubmitted to the bank if they are dishonored by my financial institution?

I had funds available in my account and my payment was still dishonored. Why?

Refunds/Credits

When will I receive my refund?

What happens if I make a change to my policy that reduces or increases my policy premium?

Who is authorized to make changes on my policy?

How do I make changes to my policy?

How can I cancel my policy?

General Questions

Why did my premium change?

Why does my policy have a balance due after cancellation?

What is a declarations page?

What information is on my ID card?

Who is my producer?

Claims

Text Alerts

What is the Bristol West text alert program?

Do I have to register for this service?

How many text messages will I receive?

Will these text messages cost me anything?

What number will I be receiving the text messages from?

How do I stop receiving text messages?

Which mobile carriers does Bristol West support?

Will the text messaging program work on my specific mobile device or cellular phone?

Can I choose to receive Bristol West Text messages on more than one mobile device?

I have signed up for Bristol West text messages. Why am I not receiving any text messages?

I stopped my Text Alert messaging service. How do I get it back?